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Terms and Conditions

All items are hand made in Austria and will vary slightly in size, colour and pattern to those visible in the online store. We professionally gift-wrap all of our orders. You can also add a gift card with a customised message free of charge, simply add your message to the comments box at checkout.

 

Shipping Information

Goods will be shipped using Austria Post and normally sent within 1 business day. We will advise our customers within two days if goods are not available.

Shipping times:

Exchanges

SQRL-ART Designs does not issue refunds unless required by law. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.

Please follow these steps to exchange your item/s:

1 - The item/s may be returned to SQRL-ART, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year, that can be used in one of our stores or online at dinosaurdesigns.com.au 2 - Returns can be made within 14 days of receiving the goods with our online store 3 - Please note that we cannot offer exchanges on sale items. No exceptions 4 - Post the item/s to:

SQRL_ART Online Store - Exchanges

Linzerstraße 403/II, 1140 Wien, Austria 5 - When we have received the item/s we’ll email you the Credit Voucher 6 - If you have any questions please email us at sqrl-art@gmx.at or call us on 0699/19539887

Export Restrictions / Customs

All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. SQRL-ART has no control over these and will not refund customers for any charges.

 

Disclaimer

SQRL-ART will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.

   

Contact us

If you have any questions or worries regarding your order please feel free to email us at sqrl-art@gmx.at or call us on +43 699 19539887.